Refund policy
L’MARIE NAIL LACQUER
REFUND & RETURN POLICY
Effective Date: 1/1/2026
At L’Marie Nail Lacquer®, we want you to be completely satisfied with your purchase. Because nail lacquer is a cosmetic product, we prioritize product safety and hygiene.
1. Unopened & Unused Products
We accept returns of unopened and unused nail lacquer within 7 days of delivery, provided the product remains in its original condition and packaging.
Customers must provide proof of purchase.
Approved returns may be refunded to the original form of payment or handled through another refund method permitted by applicable law.
2. Opened or Used Nail Lacquer
For health, safety, and hygiene reasons, opened or used nail lacquer is not eligible for return or exchange, except when the product is defective, damaged, or otherwise covered by applicable law.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, leaking, or contains the wrong product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the shipping packaging, when applicable
After reviewing the claim, L’Marie may provide a replacement or refund, as appropriate.
4. Refunds
Once an eligible return is received and approved, refunds will be issued to the original payment method unless another method is required or permitted by applicable law.
Please allow 5–10 business days for your financial institution to process the refund.
5. Shipping Costs
Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error by L’Marie, such as receiving an incorrect or defective product.
6. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation. Nothing in this policy limits any cancellation or refund rights provided by applicable law.
7. Delayed or Undelivered Orders
L’Marie will ship orders within the timeframe stated on the website or order confirmation. If an order cannot be shipped within the promised timeframe, customers will be notified and provided any cancellation or refund rights required by applicable law.
8. Sale & Promotional Items
Sale or promotional products are subject to the same return requirements stated in this policy unless the product is clearly identified as final sale before purchase.
Nothing in a "final sale" designation limits a customer's rights concerning defective, damaged, misrepresented, or otherwise legally protected purchases.
9. Allergies & Product Sensitivities
Please review the ingredient information before using any L’Marie product.
If you experience irritation or an allergic reaction, discontinue use immediately and seek appropriate medical advice.
L’Marie does not guarantee that its products will be suitable for every individual's skin or nail sensitivities.
10. Customer Service
For questions regarding returns, refunds, damaged products, or orders, please contact:
L’MARIE NAIL LACQUER
Email: lmarienaillacquer@gmail.com
Website: lmarienaillacquer.com
Thank you for choosing L’Marie Nail Lacquer. We appreciate your business and your support of our brand. 💜